Question 1

How long will it take to receive my order?

Accepted Answer

All of our products are custom made to your specifications. Lead times vary depending on the product selected and complexity. Reference the "Production Time" section on your product's page for specific timing.On average, solid metal signs ship within 7–10 business days, while plastic signs typically ship within 6–12 business days. Specialized tooled or cast plaques may take 10–18 business days. Note that these times begin after any art layouts are approved.Once manufactured, it typically takes 3-6 business days for an order to ship to its final destination.

Question 2

How can I track my order?

Accepted Answer

To track your order, visit our order tracking page. Enter your order number and email address, and select the "Track" button to see the current status of your order.You can find your order number located in the top right corner of the order confirmation email, which you received upon completing your purchase.You will also receive an email with your shipment tracking number once the order is shipped.  You can use this tracking number to track your order via the shipping company's website (e.g., UPS, https://www.ups.com/track)

Question 3

Do you ship outside the continental USA?

Accepted Answer

Currently, we do not ship outside the continental USA.

Question 4

I haven't received my order. What should I do?

Accepted Answer

You can verify the status of your order on our order tracking page. If this does not answer your questions, please contact us via chat, email, or phone and we'll be happy to help.

Question 5

Can I expedite a rush project?

Accepted Answer

Yes. Rush scheduling is dependent on current material availability and project scope. Please contact us as early as possible to confirm expedited options for your specific timeline.

Question 6

What file formats do you accept?

Accepted Answer

We require sized vector files, such as AI, EPS, or PDF. This ensures that your branding remains crisp and professional at any scale. If you are using a custom font, please ensure all text is converted to "outlines" or "curves" before sending the file.If photography is included in your design, please provide the largest and highest DPI file available to you.

Question 7

Can you match a specific brand color?

Accepted Answer

Yes. Our team can mix paint formulas from a variety of paint brands at no additional cost to you.  When requesting a quote or order, please include the paint name or number along with the paint brand. Commonly used brands include Matthew’s Paint, Pantone/PMS, Sherwin-Williams, Benjamin Moore, and Dunn Edwards. If you’d like to use a paint brand that is not listed, contact us and we’ll verify formula compatibility.We offer three paint sheens: gloss, satin, or matte. Gloss is the default sheen for any custom paint color.  If you don’t have a paint name or number and need a color match, we offer physical paint matching for an additional cost. A sample of at least 3 inches by 3 inches is required. We match your sample as closely as possible. This color match process may add an additional 2 to 3 weeks to production.

Question 8

What if my product arrives broken or defective?

Accepted Answer

Please inspect your order as soon as it arrives. If your order arrives damaged or contains a manufacturing defect, please notify us within 14 days of delivery.Resolution: We will repair or replace the defective item at no additional cost to you.Process: Contact our support team immediately to initiate a claim.

Question 9

What if my product starts to fade, chip, or crack?

Accepted Answer

We stand behind the durability of our materials. All products include a Lifetime Guarantee against fading, chipping, or cracking under normal environmental conditions.Installation Status: The guarantee is valid only if the sign remains installed in its original location.Approved Hardware: The sign must have been installed utilizing the hardware provided we provided with your order.Product-Specific Environments: Certain materials have environmental limitations. Please refer to individual product pages for details. For example:Products that are not explicitly designated as "marine-grade" are excluded from this warranty if installed in a coastal environment (i.e., within 50 miles of a coast).Products that are not suitable for installation outdoors are excluded from this warranty if installed outside. Resolution: If your sign fails to meet these standards, we will provide a professional repair or a full replacement.

Question 10

What if my product does not match its description?

Accepted Answer

If the product received does not match the online description or fails to meet our professional quality standards, please reach out to us. We are committed to working with you to ensure the final product meets your expectations and project specifications.

Question 11

What if I just don't like what I received?

Accepted Answer

Because every sign is custom-made to order, we cannot accept general returns for a full refund. However, we may be able to reclaim materials for their scrap value. This credit is worth up to 50% of the item’s cost, capped at a maximum of $500.Requirements for Return:You must call (651) 300-3992 to obtain a Return Authorization (RA) Number.The RA Number must be clearly marked on the exterior of the return packaging.The item must be returned to the shipper within 30 days of the original receipt.Non-Refundable Fees: Please note that art charges, crating fees, custom paint matches, shipping costs, and mounting patterns are non-refundable.

Question 12

What is your return policy?

Accepted Answer

Please review our warranty and returns policy here:https://signsandbrandingproducts.com/policies/refund-policy

Question 13

What if something is damaged during install?

Accepted Answer

We understand that mishaps happen during the installation process. If a part is damaged during install, please contact us. We offer discounted replacement parts and components to help you get your project back on track.

Question 14

What surfaces can these signs be installed on?

Accepted Answer

Our products are designed for versatility and can be mounted on brick, concrete, drywall, glass, and more. Each surface requires specific fasteners or adhesives. We can provide technical data sheets and mounting guides to help you or your contractor select the right hardware for the job.

Question 15

Do you provide installation patterns?

Accepted Answer

Yes. We offer several types of patterns and guides, including our precision-aligned patterns, to make the installation process as accurate as possible. These templates identify exactly where to drill or place adhesives to ensure perfect spacing and leveling.

Question 16

Are these signs suitable for extreme weather?

Accepted Answer

Absolutely. For coastal or high-corrosion environments, we recommend specific materials like marine grade stainless steel (Alloy 316) or anodized aluminum. All our architectural-grade products are designed to withstand UV exposure, heat, and moisture, though regular maintenance is recommended in harsh climates to maintain the original luster.

Question 17

When should I select double-sided tape?

Accepted Answer

We only warranty double-sided tape installations for indoor installations.  It is not suitable for exterior applications.  We recommend installation on flat, smooth interior walls only.

Question 18

How should I clean and maintain my signs and letters?

Accepted Answer

To ensure your signage maintains its premium appearance and structural integrity for years to come, regular cleaning is recommended. Always avoid harsh chemicals, abrasive sponges, and high-pressure power washing, as these can permanently damage protective coatings, paints, and finishes.General Cleaning Guidelines: For most signs, simply wiping the surface with a clean, ultra-soft microfiber cloth dampened with a mixture of warm water and a mild, non-abrasive dish soap is sufficient. Rinse thoroughly with clean water and dry immediately with a soft cloth to prevent water spots.Here is more specific advice based on the material and finish of the product.Aluminum & Anodized Aluminum:Painted or Clear-Coated Finishes: Most of our aluminum products are painted or clear coated.  In this case, wipe the surface with a microfiber cloth dampened with warm water and a mild, non-abrasive dish soap. Rinse thoroughly and dry immediately to prevent water spots.Raised Print Finishes: Be gentle around tactile elements. Use a soft-bristled brush or a feather duster to remove dust from crevices. Avoid heavy scrubbing over the raised print to prevent accidental chipping or peeling.Stainless Steel:To remove fingerprints and smudges, use a dedicated stainless steel cleaner or a light application of WD-40. Always wipe in the direction of the metal grain.Marine-Grade 316: While highly corrosion-resistant, marine-grade stainless steel still requires maintenance. Remember, it's stainless steel, not stain impervious steel. If installed in a coastal environment, clean it per the general cleaning guidelines, but also rinse the sign periodically with fresh water to remove salt deposits and prevent surface discoloration (aka., tea staining).Brass, Bronze, & Copper:Clear-Coated / Lacquered Finishes: Clean using only mild soap and water. Never use metal polishes or abrasive cleaners, as these will permanently scratch or strip the protective clear coat lacquer.Raw / Unlacquered Finishes: As "living metals," unlacquered brass, bronze, and copper will naturally oxidize and develop a rich patina over time. To maintain this aged look, simply dust lightly. To remove tarnish and restore the original bright shine, use a premium commercial brass/bronze/copper polish, applying it with a soft cloth in the direction of the grain.Plastic / Acrylic:Standard Finishes: Follow the general cleaning guidelines. Use only a mild soap and water solution with a very soft, clean microfiber cloth.Warning: Never use standard glass cleaners (like Windex), ammonia, or solvents on plastic or acrylic. These chemicals will cause the material to "craze" (develop micro-cracks) or become permanently cloudy.

Question 19

Do metal signs require regular maintenance?

Accepted Answer

Some metal finishes, particularly those with clear coatings, benefit from periodic cleaning to prevent buildup from environmental pollutants. If your sign is installed in an area with high salt or pollution, a quarterly rinse with water and mild soap will extend the life of the protective coating.

Question 20

How are cast metal letters made?

Accepted Answer

Cast metal letters are made by pouring molten bronze or aluminum into molds.

Question 21

What materials can I choose from for cast metal sign letters?

Accepted Answer

Our cast metal sign letters are available in:Aluminum (Alloy 514)Bronze (NAVY-G 88-8-0-4)

Question 22

How tall can cast metal letters be?

Accepted Answer

Standard cast metal letters are available from 4 to 24 inches tall, though some fonts can be  as small as 4 inches tall. We can create custom cast metal letters as large as 64 inches tall.

Question 23

How thick can cast metal letters be?

Accepted Answer

Cast metal letters can be as thin as 3/8 inch or as thick as 3 inches, depending on the size and font selected.  Typically, the taller the letter is the thicker it will be.

Question 24

What finishes can I choose from?

Accepted Answer

Finishes vary based on the material you select. Both materials are available in brushed and polished finishes.  Aluminum sign letters can be anodized with a coating that provides greater corrosion resistance, and can color the surface (e.g., gold, light bronze, black).Bronze letters are available in light, medium, and dark aged finishes - achieved through oxidization.  You can also select a antiqued patina in either turquoise or verde.

Question 25

Can cast metal letters be painted?

Accepted Answer

Yes, we can paint your cast metal letters in any paint color you like.

Question 26

How are cast metal letters installed?

Accepted Answer

The installation process varies based on the mounting option you have selected for your letters (e.g., rail mount, studs on back). Please visit our sign installation page to find videos, tutorials, technical drawings, and other installation resources

Question 27

What is anodization?

Accepted Answer

Anodization is an electrochemical process that creates a protective, thicker layer of aluminum oxide on the surface of aluminum. This process makes the aluminum surface harder, more durable, and resistant to corrosion. It also makes the surface porous, which allows us to color this oxide layer.Anodized aluminum sign letters are a popular choice for outdoor applications for three main reasons:1. Enhanced Durability and Protection: The anodized layer is significantly harder than raw aluminum, providing exceptional resistance to scratches, abrasion, and general wear and tear. This protective layer also makes the letters highly resistant to corrosion, including from harsh environments like salt spray (important for seaside locations) and chemicals.2. Longer Lifespan: Due to the increased hardness and corrosion resistance, anodized aluminum sign letters generally last much longer than unanodized or painted aluminum.3. Aesthetic Appeal and Color Stability: Anodization allows for a wide range of colors to be permanently integrated into the aluminum's surface, offering a consistent and appealing finish that won't chip, peel, or fade from UV exposure as easily as painted surfaces. The process also preserves the metal's natural metallic luster.

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