Question 1

How long will it take to receive my order?

Accepted Answer

All of our products are custom made to your specifications. Manufacturing can take 5-12 business days depending on your product and its specifications. Once manufactured, it typically takes between 3-6 business days for an order to ship to its final destination.

Question 2

How can I track my order?

Accepted Answer

To track your order, visit our order tracking page. Enter your order number and email address, and select the "Track" button to see the current status of your order.You can find your order number located in the top right corner of the order confirmation email, which you received upon completing your purchase.You will also receive an email with your shipment tracking number once the order is shipped.  You can use this tracking number to track your order via the shipping company's website (e.g., UPS, https://www.ups.com/track)

Question 3

Do you ship outside the continental USA?

Accepted Answer

Currently, we do not ship outside the continental USA. (Sorry Alaska and Hawaii!)

Question 4

I haven't received my order. What should I do?

Accepted Answer

You can verify the status of your order on our order tracking page. If this does not answer your questions, please contact us via chat, email, or phone and we'll be happy to help.

Question 5

What if my product arrives broken or defective?

Accepted Answer

Simply give us a call within 2 weeks of receiving your order and we will replace it or repair the sign free of charge.

Question 6

What if my product starts to fade, chip, or crack?

Accepted Answer

All of our products are backed by our lifetime guarantee. Should any product we make fade, break, or crack we will refinish or replace the affected materials at no cost to you assuming these conditions are met:The product was installed in an approved location. Some of our products are not suitable for outdoor installation (e.g., signs with double-faced tape mounting, laminated signs) or in certain harsh environments (e.g., industrial, chemical, heavy machinery areas.)The product was installed in its original location.Please contact us and we will fix the problem with a repair or replacement.

Question 7

What if my product does not match its description?

Accepted Answer

If you receive a product that does not match the description online or you feel the quality isn’t up to standards, we will work with you to provide a product that will satisfy your expectations.

Question 8

What if I just don't like what I received?

Accepted Answer

If you just don't like the product or have changed your mind, we will work with you to find a replacement. We cannot reuse returned items because each order is custom made with unlimited possibilities. We are happy to send samples and digital proofs in advance to ensure you are certain of your purchase before placing an order.In some instances we may be able to offer a credit up to 50% of the product's price up to a maximum of $500.

Question 9

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 10

What if I break something during install?

Accepted Answer

Please contact us via email or chat and we can help you replace any damaged parts or pieces.

Question 11

How are flat cut metal sign letters made?

Accepted Answer

Our flat cut metal signs are created by cutting individual letters and shapes from a flat sheet of metal using a water-jet or laser. Made in the USA.

Question 12

What materials can I choose from for flat cut metal sign letters?

Accepted Answer

Our flat cut metal sign letters are available in:Aluminum (Alloy 5052)Stainless Steel (Alloy 304)Marine Grade Stainless Steel (Alloy 316)Brass (Alloy C280)Bronze (Alloy C22000)Copper (C11000)Cor-Ten Steel

Question 13

How tall can flat cut metal letters be?

Accepted Answer

Flat cut metal sign elements can be ordered as short as 1/2 inch tall up to 95 inches tall as a single piece depending on the metal material and finish. Letters larger than 95 inches will be delivered as multiple pieces (e.g., 2 pieces to form a single letter).

Question 14

How thick can flat cut metal letters be?

Accepted Answer

The following thicknesses are available based on the material you select:Aluminum = 1/8, 1/4, 3/8, 1/2, 3/4, and 1 inch thickBrass = 1/8, 1/4, 3/8, 1/2, and 3/4 inch thick.Bronze = 1/8, 1/4, 3/8, and 1/2 inch thick.	 	 Copper = 1/8, 1/4, and 3/8 inch thick.	Stainless Steel = 1/8, 1/4, 3/8, and 1/2 inch thick.Cor-Ten Steel = 1/8 and 1/4 inch thick

Question 15

What finishes can I choose from?

Accepted Answer

Finishes vary based on the material you select.  Each material is available in brushed and polished finishes.  Aluminum sign letters can be anodized with a  coating that provides greater corrosion resistance, and can color the surface (e.g., gold, light bronze, black).Bronze, brass, and copper letters are available in light, medium, and dark aged finishes - achieved through oxidization.Bronze and brass are also available in weathered patinas such as turquoise and verde patinas.Custom finishes can also be created.  Contact us for more information.

Question 16

Can flat cut metal letters be painted?

Accepted Answer

Yes, we can paint your flat cut metal letters in any color you like.  However, you may want to consider painted flat cut acrylic letters instead because you can usually achieve the exact same look for a lower cost.

Question 17

Where can flat cut metal letters be installed?

Accepted Answer

Flat cut metal letters can be installed inside or outside and are warrantied for life.

Question 18

How do I install my flat cut metal letters?

Accepted Answer

The installation process varies based on the mounting option you have selected for your letters (e.g., double-sided tape, studs on back).  Please visit our sign installation page to find videos, tutorials, technical drawings, and other installation resources

Question 19

What is anodization?

Accepted Answer

Anodization is an electrochemical process that creates a protective, thicker layer of aluminum oxide on the surface of aluminum. This process makes the aluminum surface harder, more durable, and resistant to corrosion. It also makes the surface porous, which allows us to color this oxide layer.Anodized aluminum sign letters are a popular choice for outdoor applications for three main reasons:1. Enhanced Durability and Protection: The anodized layer is significantly harder than raw aluminum, providing exceptional resistance to scratches, abrasion, and general wear and tear. This protective layer also makes the letters highly resistant to corrosion, including from harsh environments like salt spray (important for seaside locations) and chemicals.2. Longer Lifespan: Due to the increased hardness and corrosion resistance, anodized aluminum sign letters generally last much longer than unanodized or painted aluminum.3. Aesthetic Appeal and Color Stability: Anodization allows for a wide range of colors to be permanently integrated into the aluminum's surface, offering a consistent and appealing finish that won't chip, peel, or fade from UV exposure as easily as painted surfaces. The process also preserves the metal's natural metallic luster.

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